Architect Ian Banks has been registered with Architects Registration Board (ARB) since 1990, and undertakes to abide morally and ethically with their Architects Code of conduct. He is also a chartered architect, being a Member of the Royal Institute of Architects (RIBA).
Architects Registration Board: ARB are the organisation set up by Parliament under the Architects Act 1997 to regulate architects in the UK. The ARB publishes the Architects Code which has 10 standards dealing with conduct and competence, and two standards relating to client service and complaints.
Under the terms of both his ARB and RIBA Codes of Conduct for architects, Ian Banks is obliged to have a set complaints procedure in place. As such, you can view or download the Atoll Complaints Procedure by referring to the saved image below or contacting Ian Banks to request a pdf copy: